Billing & Financial Assistance

Pay Your Bill Online

We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it’s convenient for you. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.

Pay by Phone or by Mail

You will receive a single statement each billing cycle for both hospital and physician charges. Follow the instructions on the statement to pay your bill.

You can pay by phone or by mail. Our dedicated Customer Services Representatives are available to handle all of your questions Monday – Thursday, 8:00 AM – 5:00 PM and Friday 8:00 AM – 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.

All payments must be mailed to:

PO Box 603158
Charlotte, NC 28260-3158

• If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.
• Itemization of charges is available upon request and provided free of charge by contacting Customer Service at 800-594-8624 (toll-free) or locally at 984-974-2222 or via My UNC Chart (Billing Account Inquiry).

Financial Navigation

If you do not have insurance, or are concerned about paying for your medical bill, please call 984-974-3425 or toll-free at 866-704-5286, Monday through Friday, 8:30 am to 4:30 p.m. We may be able to help you. All of our services are confidential.

Financial Assistance

If you need help paying your bill at UNC Medical Center, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to UNC Medical Center, are available here.