UNC Health Specialty and Home Delivery Pharmacy
UNC Health is devoted to providing you with the highest level of care during every phase of your treatment. Through the UNC Health Specialty and Home Delivery Pharmacy, we strive to increase the continuity of care and the level of customer service you receive as a patient.
Our mission is to provide UNC Health patients living in North Carolina, South Carolina and Virginia with convenient, high-quality access to their specialty and non-specialty prescription medications by utilizing home delivery and clinical services.
By choosing our services and becoming a member of our care community, you receive a wide range of clinical support and financial services to better optimize your medication needs.
UNC Health Specialty and Home Delivery Pharmacy Welcome Packet
Financial Services
We will work with your insurance company to determine your prescription coverage and to coordinate your benefits including your:
- Deductible
- Copays
- Co-insurance
- Out-of-pocket prescription costs
We offer assistance for you and your healthcare provider regarding prior authorizations and claim denials. We also provide you with updated insurance eligibility information, should coverages change.
In the event we are out of network with your insurance company, we work with your provider to ensure that your prescription is triaged to the appropriate pharmacy.
Learn more about Medication Assistance Programs.
Prescription Services
New Prescriptions
Once we receive your prescription, we will determine your prescription benefits. We will contact you to review the prescription, the price, the drug information, the clinical information and the shipping time.
Refills
We will contact you to schedule refills for your specialty medications.
For non-specialty medications, a change in medication therapy or an early refill, please contact the pharmacy at (984) 974-6779 or toll free at (855) 788-4101. Sign in to your My UNC Chart account to request your refill online.
Prescription Transfers
Should there be a pharmacy network limitation with your insurance company or with the specific drug you need, we will notify you and your provider and transfer the prescription(s) to an appropriate pharmacy.
If you decide to choose a different specialty pharmacy, we are happy to transfer your prescription(s).
- Please provide us with the pharmacy name and phone number where you would like your prescription transferred
or
- Contact your new pharmacy and provide them with your prescription number and our phone number: (984) 974-6779 or toll free at (855) 788-4101.
Order Status
To check your order status, contact the pharmacy at (984) 974-6779 or toll free at (855) 788-4101.
Shipping Information
Your medications will ship at no charge via a common carrier (such as UPS) or via courier service. However, for specialty medications, we must speak with you before shipping your medications. If we leave you a message, please return our call as soon as possible to avoid any delays.
- Prescriptions are typically delivered within 1-2 business days.
- Should there be a delay in delivery, we will notify you and do our best to avoid any interruptions in therapy.
- You may also choose to pick up your medication(s) at the UNC Central Outpatient Pharmacy at UNC Hospitals in Chapel Hill.
Be sure to review your medication delivery as soon as it arrives to make sure you have received all of your medications. Each package will include an inventory of all of the enclosed contents.
It is your responsibility to contact the UNC Health Specialty and Home Delivery Pharmacy at (984) 974-6779 or toll free at (855) 788-4101 within one business day to report missing or damaged contents.
Clinical Services
Pharmacists
Our pharmacists work closely with physicians, nurse navigators and other care coordinators to manage your health care. This enables timely and efficient management of side effects or other issues that may arise during your treatment.
Our staff carefully reviews your electronic medical record (EMR) to ensure that we communicate and counsel appropriately based on your specific needs. Your EMR includes information about your demographics, health conditions, cultural diversity, health literacy, disability and language barriers.
Clinical Management Program
For new specialty medications, a pharmacist will call you to review the medication and to address any questions you have. This discussion will include:
- how the drug works
- how and when to take your medications
- potential side effects
- when to contact your physician
- how to store the medication
- drug disposal
- an assessment of possible drug interactions
Periodically, a pharmacist will contact you to review your medication(s), assess any side effects you may experience and answer any questions you have. Before each refill, our staff will contact you to schedule the delivery of your medication(s) and to answer any questions you may have.
If you would like to opt-out of the Clinical Management program, please contact the pharmacy at (984) 974-6779 or toll free at (855) 788-4101 (choose option 4). Opting out will require you to contact us for all future refill needs.
Emergency Information
If you experience a medical emergency, call 911 immediately.
In the event of a natural disaster or other emergency that requires you to leave your home:
- Take at least one week’s worth of your medication with you.
- Inform the pharmacy of your location and contact information.
Should a natural disaster be forecast to impact shipping to your area (ex: hurricane), we will work with you to ship medications early or to ship your medication to another place to avoid interruptions in therapy.
If you think you will be impacted by a natural disaster, contact the pharmacy at (984) 974-6779 or toll free at (855) 788-4101 to discuss your prescription needs.
If you should need urgent care from a pharmacist regarding your therapy after normal business hours (Monday through Thursday 8:30 a.m to 4:30 pm and Friday 9 a.m. to 4:30 p.m.), please contact the UNC Hospitals Operator at (919) 974-1000 and ask the Operator to page the Specialty Pharmacist on duty. The pharmacist-on-duty will return your call. If you do not receive a return call within 60 minutes, please call the operator again, and ask to have the previous page repeated.
Specialty Medications
The UNC Health Specialty and Home Delivery Pharmacy offers a variety of specialty medications.
In order to be considered a specialty medication, the medication must meet all of the items listed below:
- Prescribed for an individual with a complex or rare medical condition
- Cost $670 or more at WAC for the brand equivalent for up to a 30 day supply
- Not typically stocked at independent retail pharmacies
- Requires difficult or unusual process of delivery to the patient in the preparation, handling, storage, inventory or distribution of the drug; requires enhanced patient education, management or support beyond those required for traditional dispensing, before or after administration of the drug; designated as a Limited Distribution Drug by the FDA; is not available in an oral or self-administered formulation; or requires special handling above refrigeration.
Explore Specialty Medications offered by the UNC Health Specialty and Home Delivery Pharmacy.
